Q1 : How a Customer Relationship Management software can bring advantages to a business?
A : This software can simply enrich the services and the products with quality. In addition to this, the marketing ROI can be enhanced without a limit. Reliable reporting is important in all the business as it simply makes sure to accomplish and support a diverse array of tasks. This can easily be done through a software for CRM such as the one provided by PeopleSoft. Moreover, the overall retention and customer satisfaction can be boosted in the shortest possible time.
Q2 : What are the statuses available in PeopleSoft Domain Status Menu?
A : Server Status
Client Status
Queue Status
Q3 : With a proper CRM tool, can business achieve results towards automation?
A : Of course, it is possible for the business to simply make sure of numerous benefits in automation when they are already considering an effective CRM relation tool.
Q4 : What is the difference between Translate table and Prompt table?
A : There are few differences between Translate tables and prompt tables
Translate tables have a max length of 4 char for each element. However, prompt table elements have no such limitation
There can be only 30 entries in a translate table. Whereas prompt table can have n number of entries.
Q5 : What type of data is generally associated with a CRM project?
A : It can have sale, as well as purchase date, various response to the campaigns, information about accounts, service records, support records, Web registration data, and user’s personal information.
Q6 : Define Global Assignments with respect to the PeopleSoft CRM?
A : Global assignments are those kinds of strategies which always enables the organization to make sure that the employees are assigned to a global assignment. Moreover, they are also beneficial in ensuring that the organization can easily track the qualifications, education and other parameters that are termed essential for their success. It is one of those PeopleSoft CRM strategies that come to play when the organization has its presence in various nations.
Q7 : Define a section with respect to PeopleSoft CRM processes?
A : It is important for you to note that section is also known as a set of ordered steps that are usually executed as a part of the program. You should also take care of the fact that while answering this question is section can also be used from the steps that are mentioned within the other sections.
Q8 : Shed light on the regulatory region with respect to PeopleSoft CRM?
A : A regulatory region is also known as a region that has specific laws and regulations and is most commonly used by the users during the implementation of CRM software. It is interesting to note that a plethora of transactions are usually driven by regulatory needs. The requirements may take the form of ethnicity, health and safety as well as disability.
Q9 : What do you think about the support of web server load balancing in PeopleSoft CRM?
A : It is important here to note that the customers can always set up the clusters of the BEA Weblogic page. They can also set up the cluster of the IBM WebSphere servers so that the web server can always facilitate load balancing. In these kinds of situations, if the server is down, then the request is automatically routed to another server. This process is very helpful in making sure that the information availability is always at an all-time high.
Q10 : List all the steps that are associated with the upgrade process of PeopleSoft CRM?
A : Here is the list of all the processes that are associated with the upgrade process of PeopleSoft CRM. They are as follows:
1. Implementation of the changes in a bid to make sure that the application is running smoothly
2. Updating the new People Tools in such a manner that it can satiate the needs of the customers
3. Preparing the copy of a database related to the production
4. Installing the upgrades and the new releases
5. Testing the upgrade to make sure that all the aspects are being met
6. Running and reviewing the reports in a bid to compare them
7. Move into the production for an efficient relationship with the customers
Q11 : Define a section with respect to PeopleSoft CRM processes?
A : It is important for you to note that section is also known as a set of ordered steps that are usually executed as a part of the program. You should also take care of the fact that while answering this question is section can also be used from the steps that are mentioned within the other sections.
Q12 : Name some of the other payment methods in PeopleSoft?
A : Apart from the above-mentioned payment methods that are commonly used, Letter of Credit, Wire Transfer, Direct Debit and Manual Check are also widely used but with less popularity.
Q13 : What are state records in CRM and how they are useful?
A : State Records are considered when it comes to passing the values from one domain to another. With the help of them, it becomes simple for the users to find resolution to the problems faced by the App Engine.
Q14 : What are the situations in which an organization needs a Customer Relationship Management system?
A : First is when the overall number of problems that a customer is facing is blooming and no resolution is available in a proper manner. Next is when an organization has to deal with a very large section of customers on a regular basis. Another situation is when the communicating team is not able to stay in touch with potential clients. Also, there is a need of a CRM software when the users are not in a position to keep a good track record of their clients with information such as type of problem they face, when most of the issues are arriving, the best ways to resolute them, staff training on effective CRM and so on.
Q15 : What according to you is the biggest benefit that organizations can derive through PeopleSoft CRM software?
A : It simply enables business to understand the spending patterns of the customer and this is exactly what with the help of which it becomes possible for the organizations to sell their products or the services easily to the existing customers.
Q16 : What do you mean by the term target audience?
A : Businesses often have to target the people when it comes to selling their products and the services. For this, they have to target an audience based on their interest and other similar factors. The businesses are free to keep up the pace in this matter simply by adopting various available options.
Q17 : Define the term Enhanced Contact Management?
A : It is basically a module of Customer Relationship management in which more emphasis is given to improve the personal contacts or the relation with a customer by an organization. There are certain methods that can be considered for this.
Q18 : What according to you PeopleSoft Customer Relationship Management Software can do for a business?
A : It simply records and maintains the contact information of all the customers such as email ID, contact number, recent purchases and so on. Other useful information such as the preference of the customer can also be derived through this approach. A complete record of customers can be made available which can help organization to improve their relations with the customer in the long run. A 360-degree view of the customer can be created with the help of this software and the businesses can easily keep up the pace.
Q19 : What do you think is the benefit of cross-team collaboration?
A : It is basically an approach that simply makes sure that both customers and the organizations can help each other when required. Such a relation is known as cross-team collaboration. It is not necessary always that it exists between a customer and a business only. It can also exist between different organizations and business or even among the different departments of a specific organization.
Q20 : Do you support the fact that good relations can be a major pillar for heightened productivity?
A : Yes, this is true. Better relation with the customer can simply make sure of productivity under all the situations. This is mainly because good relations encourage everyone involved in different operations to perform their functions and tasks reliably. When everyone pays good attention towards their work, the chance of any sort of errors can be eliminated and the productivity can be enhanced simply.